Privacy Policy

This policy, together with our Terms of Service and Cookie Policy, sets out the approach that we, Aelfam Srls, take to the collection and handling of any such information and applies to all websites, mobile apps and other services operated by us such as newsletters and price alerts.

By using the Aelfam Srls you are deemed to agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any queries.

In the event of any changes to our approach, we will update this policy and post the latest version on this page – please check back regularly to ensure you remain up to date.

What kind of information does Aelfam Srls collect?

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs, and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at Aelfam Srls from, the features or functionality you selected whilst using the Aelfam Srls Services and your general geographic location. In order to minimise the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

How and when does Aelfam Srls collect this information?

We collect information that you voluntarily provide to us during your use of the Aelfam Srls Services. Whether or not you provide us with this kind information is always entirely under your control.

In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the Aelfam Srls Services, as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the Aelfam Srls Services from.

How does Aelfam Srls use this information?

We use your information to deliver the Aelfam Srls Services and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, storing your Personal Information to enable you to pre-fill future booking forms, facilitating the completion of any bookings with a third party supplier via the Aelfam Srls Services.

To optimise & personalise the Aelfam Srls Services

In addition to using your information to deliver the essential aspects of the Aelfam Srls Services, we also use it to optimise and personalise your experience of the Aelfam Srls Services. For example, we will use cookies to remember your language and currency preferences and may also personalise your experience by highlighting or recommending certain information or tickets options that we believe is relevant to you based on your search history and use of the Aelfam Srls Services.

To deliver appropriate advertising

We use Non-Personal Information, such as what you have searched for on the Aelfam Srls Services or your general geographic location, to present you with relevant advertisements. For example, we may use third party advertisement retargeting services to send you an advertisement related to destination you have searched for. We will never use your Personal Information to do this unless you explicitly authorise us.


Cookie policy

When you visit Aelfam Srls network websites or make use of our services you automatically receive one or more cookies. The primary purpose for our use of cookies is to ensure the optimal delivery of our services. In addition, we use third party cookies for statistics and to analyse user behaviour. This policy explains in more detail the types of cookies we use, the purposes for which we use them and how you can block and remove such cookies.

What is a cookie?

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s web browser or device.

Blocking and removing cookies

Your browser may give you the ability to block or delete cookies should you wish to do so. Please see the ‘Help’ menu in your browser for further information. Please note that blocking all cookies will have a negative impact upon the usability of many websites, including our own. We therefore recommend that you permit the use of cookies when using our websites.

Our use of cookies

Cookies on our websites may be set by us, by third parties under contract with us, or by independent third parties such as advertisers.

Our site makes use of both ‘session’ and ‘persistent’ cookies. ‘Session’ cookies remember information from page to page for filtering and completing searches before being removed when you end your session. ‘Persistent’ cookies enable our websites to recognise you when you make return visits to us, and remain stored on your computer until deleted, or until they reach a specified expiry date. Persistent cookies placed on your computer as a result of your use of our websites will never be stored for longer than 2 years from the date of your last visit.

Why we use it and additional information

Essential

Essential cookies, as their name suggests, are vital to the proper functioning of the website. They enable us to remember your selections between pages, such as routes, dates and the number of travellers, meaning we can pass that information on to our booking partners without you ever having to re-enter it.

Performance/User Experience

We use cookies to make sure our website performs as it needs to, and to make sure the correct Tickets results are being delivered in accordance with your selections. We also use cookies to heighten your experience by recognising whether you are a first time visitor and remembering your preferences (such as language or currency type) and previous searches.

Optimisation

Optimisation cookies allow us to see and track anonymous use data such as click trends, so we can be certain the site offers you a consistently smooth, functional and pleasant experience.

We use third party service providers to assist us with optimisation.

Advertising

Our website serves advertisements that are relevant to you by displaying interest-based advertisements. We also use advertising solutions delivered by the third parties listed below to serve you advertisements relating to the Aelfam Srls Services when you are on other websites.

These tailored advertisements are served by third parties using cookies which will track your behaviour across the web, using anonymous statistical rather than personally identifiable information, including information relating to your use of the Aelfam Srls Services, your location and demographic characteristics. Third party advertisers may also use cookies, for such purposes of ensuring relevant advertisements are being displayed, to help prevent the same adverts being served twice to the same user, and to ensure that adverts are correctly sized and don't detract from your experience of the site.

We work with the following third-parties to deliver interest-based targeted ads:

Google DoubleClick for Publishers (DFP)
Google Adsense for Search (AFS)
Google Adwords
Opt out
You can opt-out of third-party advertising networks using your information for interest-based advertising.

Your information will not be shared with our third party advertising network partners for the purpose interest-based advertising if you opt-out, however, you will continue to receive interest-based advertising from Aelfam Srls when using the Aelfam Srls Services.

Please note these opt-out mechanisms use a cookie on your device, and if you clear the cookies from your browser it will ‘forget’ the opt-out.

Analytics

We also use cookies to monitor and understand more about how our websites and services are used and accessed, which in turn lets us optimise the user experience and build a website that suits the needs of our users and drive the direction of our business. We use Google Analytics who store cookies on your device to generate anonymous reports and statistics.
Google stores this information in accordance with their privacy policy.


Last updated: May 18, 2018